Last Updated: 30th May 2023


These Shipping Terms ("Terms") govern the shipping and delivery of products ordered from Afendi ("we," "us," or "our") through our website ("Website"). These Terms apply to all orders placed and deliveries made within the United Kingdom.


Order Processing and Shipment

1.1 Once an order is placed through our Website, it will be processed and prepared for shipment. We will make reasonable efforts to ship your order within the specified timeframe indicated during the checkout process. However, please note that any delivery dates provided are estimates and may be subject to delays beyond our control.


1.2 We reserve the right to reject or cancel any order at our discretion. If we are unable to fulfill your order for any reason, we will notify you and provide a refund for any payment made.


Shipping Methods and Charges

2.1 We offer various shipping methods for delivering your order. The available options and associated charges will be presented to you during the checkout process. Please note that shipping charges are non-refundable unless otherwise stated.


2.2 We are not responsible for any additional costs or fees imposed by customs authorities or other government agencies in relation to the importation of products into your jurisdiction. It is your responsibility to comply with any applicable customs regulations and to pay any relevant duties or taxes.



3.1 We will deliver the products to the shipping address provided by you during the ordering process. It is your responsibility to ensure that the shipping address is accurate and complete.


3.2 We will make reasonable efforts to deliver your order within the estimated delivery timeframe. However, we are not liable for any delays or failures in delivery caused by circumstances beyond our control, including but not limited to natural disasters, severe weather conditions, transportation disruptions, or postal strikes.


3.3 Upon delivery, it is your responsibility to inspect the products for any damage or defects. If you notice any issues, please contact us within 3 days of delivery to report the problem. We may require photographic evidence or other documentation to process your claim.


Lost or Damaged Shipments

4.1 In the event that your order is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to investigate and resolve the issue. If necessary, we will initiate a claim with the carrier and provide you with a replacement or refund, at our discretion.


Order Tracking

5.1 Once your order is shipped, we will provide you with a tracking number, if available, which you can use to track the progress of your shipment. Please note that tracking information may not be available for all shipping methods.


Change of Shipping Address

6.1 If you need to change the shipping address after placing an order, please contact us as soon as possible. We will make reasonable efforts to accommodate your request. However, we cannot guarantee that the shipping address can be changed once the order has been processed or shipped.


Contact Us

If you have any questions or concerns about these Shipping Terms, please contact us.

Contact details can be found on the “CONTACT US” page.

We will respond to your inquiries as soon as reasonably possible.


By placing an order through our Website, you signify your acceptance of these Shipping Terms. If you do not agree to these Terms, please refrain from placing an order.